NEFF connected by Home Connect

Upgrading or retrofitting NEFF applications is difficult, as a solution installed at a later date is always doesn't work as well in comparison to a solution planned right from the start. Also, it's comparatively expensive. In addition, household appliances are subject to special security precautions that must be observed and checked even when replacing electronic equipment on-site.

At NEFF, we are focusing solely on integrating our household appliances in one single app. However, we are always open to new things, meaning that our equipment and the whole Home Connect system can be integrated into other home automation systems. To integrate thermostats and smoke detectors is the first step in this direction. Besides that Home Connect also works on the development of a Software Development Kit (SDK) to make it easy for partners to connect to our system.

Yes, a household appliance can be accessed from various mobile devices. The first one, which connects with the home appliance, is the “Super User”, which has certain rights and is able to remove other users from the appliance. In general, to control the appliance directly has priority.

The Home Connect system works with all standard Wi-Fi routers available on the market, which also work with usual smart devices (smartphone, tablet). For security reasons, Wi-Fi networks must be encrypted (WPA or WPA2 encryption). If your Wi-Fi network is not encrypted, you will not be able to register your appliance.

To make sure your precious data is safe, Home Connect only works with encrypted Wi-Fi networks. This way, using Home Connect is as safe as possible for the user.

The Home Connect security concept consists of a range of measures, which are used for specific components of the Home Connect system (home appliance, app, communication module, Home Connect server etc.) as also its interfaces: data exchange is based on the Home Connect protocol. Only essential data is saved on the Home Connect server. Basically, the data from using the appliances with Home Connect function will not amalgamated with data from the registration of the Home Connect app. This enhances the data security for the users. Communication is also only possible over encrypted networks; secure certificates, a firewall on the server and password protection for the Home Connect app ensure additional security.

No, a LAN connection is not planned for the moment because Home Connect uses Wi-Fi for data exchange. We decided to use Wi-Fi technology because this is now available in almost every household, enabling a direct communication between mobile devices and home appliances.

Apart from your appliance with Home Connect, a smart device with the Home Connect App and the Wi-Fi router there is no further equipment neccessary.

There are various options available here. It is possible to extend the range of your network with a range extender. If the range extender is placed between the household appliance and router, wireless Internet reception should for instance extend to the basement without any problem. A second option is to use a Power line adapter to extend the Internet to the household appliance. You can then log onto the Internet directly with your networked appliance and control it this way. Our customer service team would be happy to advise you in both cases and help you with any hardware you may need.

There are apps such as Wi-Fi Analyser that you can use to check the reception where your appliance is. You can also use your smartphone or tablet to check the signal strength where your appliance is.

The app is free and can be downloaded from the Apple App Store or Google Play Store.

Yes. Paper instructions will still be included when your appliance is delivered. Nevertheless the digital user manual creates an added value for the user as the features of the home appliances are easier to understand.