Pump time exceeded

Error E18 / F18: Pump time exceeded

Carry out a reset by turning the machine on and off. If the error can’t be rectified, please contact our customer service and arrange a service appointment. Contact us around the clock, 7 days a week. We look forward to hearing from you.

Contact NEFF Services

Contact NEFF Services

Want to contact NEFF Services?

Give us a call on 0800 245 700.

Monday - Friday: 8.30am to 5pm (excluding public holidays)

Or email us at aftersales.nz@bshg.com

Contact NEFF

Book an engineer online

Book an engineer online

You do your job best, we do ours. Use our online booking system to arrange for an engineer to visit. Book an appointment that suits you online, now.

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NEFF Accessory Shop

NEFF Accessory Shop

For genuine NEFF spare parts, quality accessories and a range of cleaning and care products tested and approved for your NEFF appliance – you're at the right spot.

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NEFF Online Appliance Assistant

NEFF Online Appliance Assistant

Got a problem with your NEFF appliance? Not any more: the NEFF Online Appliance Assistant is there to support you with fault diagnosis, tips and documents.

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MyNEFF

To register your product, simply sign up for your MyNEFF account to receive great offers and online-tips.

Our Service

Got a query? Need some parts, or an engineer? Give us a call.

Phone number: 0800 245 702

Monday - Friday: 8.30am to 5pm (excluding public holidays)

We’re here to help.

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Find your Dealer

Find the nearest NEFF dealer to help you create your dream kitchen.